The Plans & billing page is where Admins start a subscription, switch plans, add extra websites, check usage and manage payment details. Viewers can’t open it; if your account needs a plan, ask an Admin.
The page has five sections: Your plan, Plans, Add-ons, Usage and Billing details. It’s always reachable, even before your trial starts.
Your free trial#
Every organisation gets one 30-day free trial with the full allowances of the plan you choose. A card is required to start, but nothing is charged until the trial ends. You can switch plans at any time during the trial, and if you cancel before the end date you’re never charged. Full details are in Sign up and free trial.
Subscribe or switch plans#
Pick monthly or annual
In the Plans section, use the Monthly / Annual toggle. Annual billing gives you 2 months free.
Choose a plan
Click the button on the plan you want, for example Subscribe to Growth or Switch to Business. To change billing period on your current plan, use Switch to annual or Switch to monthly.
Complete checkout
Card checkout opens in a secure overlay. When you’re done you’ll see a confirmation such as “You’re all set — your plan is active.”
Plan changes are prorated immediately, so you only pay the difference for the rest of your billing period. During a trial nothing is charged now; the new plan is billed when the trial ends. You can’t switch to a smaller plan while your usage is above what it allows. See Plans and limits.
Plan status#
The Your plan card shows one of these statuses:
| Status | What it means |
|---|---|
| Free trial / Trial · Nd left | You're in your 30-day trial. The card shows when it ends and how you'll be billed after. |
| Active | Your subscription is paid and running. The card shows when it renews. |
| Cancels soon | You've cancelled. Your bots keep answering until the date shown. Click Keep my plan to undo. |
| Payment due | Your last payment didn't go through. Your plan stays active while we retry. |
| Ended | Your subscription has ended and your chatbots are offline to visitors. |
| Trial ended | Your trial finished without a subscription. Choose a plan to bring your bots back. |
| No plan | There's no trial or subscription on this organisation yet. |
| Complimentary | Liyobot has given you complimentary chatbots. |
Add-ons#
On the Business plan, you can buy extra websites in the Add-ons section using the − / + stepper. Each one is $20/month or $200/year, and changes are prorated on your next invoice. Add-ons only appear on an active paid subscription. Learn more in Extra website add-on.
Invoices, receipts and your card#
Click Manage in Billing Dashboard to open our payment provider’s secure customer portal. There you can download invoices and receipts, update your card and cancel. You can also click Update payment method directly. The Billing details section shows your billing email, company and payment method.
If a payment fails
Your plan stays active and we retry the payment automatically. An amber banner appears across the dashboard: “Your last payment didn’t go through. Update your card to keep your chatbots online — we retry automatically.” Click Update payment to fix it.
Pay offline in Fiji#
No card? We also accept M-PAiSA, MyCash, cash and bank transfer. Email [email protected] with the subject “Offline payment — activate my plan” and tell us which plan you want. We activate your plan manually once your payment is received.
Occasionally online payment may be turned off. When that happens, plan buttons read Contact us to activate <Plan>; just email us the same way.
Complimentary chatbots
If Liyobot has given you any complimentary chatbots, they’re listed on the Billing page as “Free — no end date” or “Free through <date>”. They don’t use your plan’s capacity.
Cancel your subscription#
Click Manage / cancel in Billing Dashboard and cancel in the customer portal.
- During a trial: cancel before the trial end date and you won’t be charged.
- On a paid plan: your bots keep answering until the end of the period you’ve paid for. The card shows “Cancels <date>”. Changed your mind? Click Keep my plan.
After the subscription ends, your chatbots stop answering visitors (they see “This assistant is currently unavailable”) and website crawling stops. A red banner shows “Your subscription has ended.” Your settings, conversations and leads remain in the dashboard.
Resubscribing
To bring your chatbots back, click Reactivate on the banner, or choose a plan on the Billing page with Resubscribe to <Plan>.
Refunds#
Refunds are covered by our Refund Policy. If you think you’ve been charged in error, email [email protected].